GENERAL INFO:
First Name
*
Last Name
*
Email
*
GP Surgery Name
*
I agree to
terms & conditions
provided by the company. By providing my phone number, I agree to receive text messages from the business.
Do You Have a Traditional (Bolt On) or Cloud Phone System?
Traditional (Bolt On)
Cloud Phone System
Not Sure
Do You Know the Name/Brand of Your Phone System?
At Peak Time (8am), How Many People Answer the Phones?
1-2
2-4
5 or more
For Your Answer Above, Would You Say That Number is:
More Than Enough
Average
Not Enough
How Often Does Your Phone System Experience Technical Issues/Problems?
Very Frequently (One a week)
Frequently (once every 2 weeks)
Occasionally (once every month)
Not Frequently (once every 3 months)
How Satisfied Are You With the Customer Support Provided by Your Phone System Provider?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Do Patients Have To Stay On The Phone In Order to Book an Appointment?
Yes
No
Does Your Phone System Allow You to Prioritise Vulnerable Patinets?
Yes
No
Not Sure
Does Your Current Phone System Allow Call Recording, Allowing You to Review Patient Conversations for Accuracy and Training Purposes?
Yes
No
Unsure
Does Your Current Phone System Integrate with Your Existing Practice Management Software (e.g., EMIS, SystemOne)?
Yes
No
Unsure
Can You Take Calls On a Mobile Phone?
Yes
No
Not Sure
Would This Be Useful?
Yes
No
N/A
What is the Most Significant Issue You Face with Your Current Phone System?
Call Quality
Downtime/Outages
Lack of Features
Customer Support
Other
If Other Please Specify:
Are You Aware of The Requirement from the Government to Change to NHS Approved Phone Systems?
Yes
No
Are You Aware of the Better Purchasing Framework for Advanced Telephony?
Yes
No
ADDITIONAL FEEDBACK:
What Specific Improvements or Features Would You Want to Meet Your Surgery's Needs?
Please Provide Any Additional Comments or Suggestions Regarding Your Phone System
